The complexity of modern IT environments constantly challenges IT management and executive management to meet business side expectations to reduce IT costs while improving responsiveness to business requests and hone the competitive edge the IT infrastructure can provide.

IT Service Management (ITSM) provides the structure you need to unravel the complexities involved in delivering efficient IT services and managing an IT department. ITSM is the toolbox that will enable you to improve the value delivered by IT by identifying key IT processes improvement areas and need for supporting tools, area by area and step by step to build an efficient and effective IT organization. ITIL is the worldwide leading, and by now well established framework for ITSM, currently in version 3. Our ITSM services can help you to assess and improve your processes and tool support in the following ITIL based IT service delivery and support areas:

Service Strategy

IT Service Strategy and Tactics, Service Portfolio Management etc.

Service Design

Service Catalogue/Portfolio, Service Level Management, Capacity and Availability Management, IT Service Continuity Management and Disaster Recovery, Security, etc.

Service Operation

Incident Management, Problem Management, Service Desk, Security etc.

Service Transition

Change Management, Asset and Configuration Management, Release and Deployment Management, Service Validation and Testing.

Continual Service Improvements

Service Reporting, Performance Measurement, ROI, etc.

A common approach is to start with an assessment to provide the baseline and or workshop to outline strengths, weaknesses, requirements and goals. This can provide the foundation to the organization’s improvement/implementation plan.